Technical Support

The Technical Support section of the Lambda Research website is designed to make it easy for you to get to the information you need.

Support by Product

The following information can be found under the Technical Support section for each software product (TracePro, TracePro Bridge for SolidWorks, and OSLO):

• Releases - software downloads of current and past releases
• Early Access - software downloads and documentation for the very latest “in process” software prior to formal release
• Examples – downloadable files that demonstrate the capabilities of the software
• Libraries – downloadable files/models of generally available catalog products for use in the software
• Properties – downloadable files of detailed optical property data, ready for import into the software
• Tools - perform or facilitate certain operations, which can then be entered or imported into the software
• Tutorials – pictorially demonstrate how to perform specific operations with the software

General Support Information

The following resources include information about all three of our products

• Knowledge Base – searchable database containing very specific items of helpful information
• Training – course titles, descriptions, and a schedule of upcoming training sessions
• Contact Support – phone numbers, fax numbers, e-mail addresses for contacting Technical Support at Lambda Research and our worldwide network of Distributors, as well as online forms for submitting a Problem report or New Feature Request.

Maintenance and Support Subscriptions

Customers who have purchased TracePro, TracePro Bridge for SolidWorks, or OSLO and renew their Maintenance and Support Subscriptions, receive the following benefits:

• Software updates – license updates that allow you to download and run the very latest release of the software
• Technical Support – access by phone or e-mail to Technical Support personnel
• Special Website Access – access to updated Examples, Libraries, Properties, as well as Early Access to future software releases
  • NOTE – Specific pages of the Technical Support section of the Lambda Research website require you to sign in. Customers with a current Maintenance and Support Subscription for their software will receive information on how to sign in and access these pages.