Contact Support

The staff of at our Home Office in Littleton, MA, as well our worldwide network of Sales and Support Representatives, are prepared to respond to your request:

Do you have a current Maintenance and Support Subscription?

If you have not purchased the software, or if you purchased it a while back and the Maintenance and Support Contract has since expired, and you have questions about the price or the technical capabilities of the software:

Software License

If you have a question, problem, or request about the software license:

Training / Consulting

If you would like information about attending a Training Session for one of our software products, or if you would like Lambda Research to quote on a Consulting task:

  • Please send an e-mail to us at sales@lambdares.com
  • OR call us at (978) 486-0766 and ask for Sales

Technical Support

TracePro, OSLO, TracePro Bridge for SolidWorks

If you have purchased one of our software products, have a current Maintenance and Support Contract with us, and you have a question, problem, or request about the software:

What happens when I contact Tech Support?

  • Functional Issues get the highest priority
    • Installation problems
    • Licensing problems
    • Software and hardware compatibility issues
    • Any problem that prevents you from using the software
  • Bug Reports are critical
    • Determine if the problem can be resolved by making changes to the TracePro or OSLO model
    • Define a repeatable test case that demonstrates the problem
    • Suggest possible workarounds
    • Submit Bug Report to Software Development
    • Test internal software builds to confirm the bug-fix
    • Notify customer when the fix is available in a Software Release
  • “How-To” Questions need answers to keep you going
    • Respond with suggestions about how to best utilize the software for your application
  • Feature Requests tell us how we can make the software better
    • Acknowledge the customer’s request
    • Submit Feature Request to Software Development
    • Provide feedback to Marketing regarding “most-popular” requests
    • Notify customer when the feature becomes available

Technical Support - Other Software Products

Lambda Research acts as a reseller for a number of Software Products. Technical Support for these products is available directly from the software developer: