Contact Support

The staff of at our Home Office in Littleton, MA, as well our worldwide network of Sales and Support Representatives, are prepared to respond to your request:

Do you have a current Maintenance and Support Subscription?

If you have not purchased the software, or if you purchased it a while back and the Maintenance and Support Contract has since expired, and you have questions about the price or the technical capabilities of the software:

• please contact the Sales Representative for your area
• OR send an e-mail to us at sales@lambdares.com
• OR call us at (978) 486-0766 and ask for Sales

Software License

If you have a question, problem, or request about the software license:

• Please send an e-mail to us at license@lambdares.com
• OR call us at (978) 486-0766 and ask for Licensing

Training / Consulting

If you would like information about attending a Training Session for one of our software products, or if you would like Lambda Research to quote on a Consulting task:

• Please send an e-mail to us at sales@lambdares.com
• OR call us at (978) 486-0766 and ask for Sales

Technical Support

TracePro, OSLO, TracePro Bridge for SolidWorks

If you have purchased one of our software products, have a current Maintenance and Support Contract with us, and you have a question, problem, or request about the software:

• Please send an e-mail to us at support@lambdares.com
• OR report a bug using our online Problem Report Form
• OR submit a Feature Request using our online Feature Request Form
• OR call us at (978) 486-0766 and ask for Technical Support, then specify TracePro or OSLO

What happens when I contact Tech Support?

• Functional Issues get the highest priority
  • Installation problems
  • Licensing problems
  • Software and hardware compatibility issues
  • Any problem that prevents you from using the software
• Bug Reports are critical
  • Determine if the problem can be resolved by making changes to the TracePro or OSLO model
  • Define a repeatable test case that demonstrates the problem
  • Suggest possible workarounds
  • Submit Bug Report to Software Development
  • Test internal software builds to confirm the bug-fix
  • Notify customer when the fix is available in a Software Release
• “How-To” Questions need answers to keep you going
  • Respond with suggestions about how to best utilize the software for your application
• Feature Requests tell us how we can make the software better
  • Acknowledge the customer’s request
  • Submit Feature Request to Software Development
  • Provide feedback to Marketing regarding “most-popular” requests
  • Notify customer when the feature becomes available

Technical Support - Other Software Products

Lambda Research acts as a reseller for a number of Software Products. Technical Support for these products is available directly from the software developer:

• LensView
  • Website: Optical Data Solutions
  • E-mail: info@ods-inc.com
  • alternate E-mail: leorgardner@yahoo.com
• LiteStar
  • Website: OxyTech
  • E-mail: cse@oxytech.it
• OptiBelPro
  • Website: IB/E Ing.-Büro Klaus Eckerl
  • E-mail: IBE@IB-Eckerl.de