Support Policy

There are two elements to the Lambda Research Support Policy:

  • Supported software releases
  • Maintenance and support subscription status

The following software releases are supported (on Windows 7 and later):

  • TracePro® 7.5 and later
  • OSLO® 6.6 and later
  • RayViz for SolidWorks 7.8 and later / TracePro Bridge for SolidWorks 7.5 – 7.7

Services for supported software releases are dependent on the status of the maintenance and support subscription.

 

Maintenance and Support Subscription  Current   Expired (Note 1)  
Software
   Updates / Latest Release
X
   Download of Installer
X
X
   Installer on USB Flash Drive
X
Fee required, $50 USD plus shipping
credit card only
License
   Resend Current License
X
X
   USB License Replacement (Note 2)
X
Fee Required, $700 USD plus shipping
credit card only
   Soft License Replacement (Note 3)
First 3 replacements – no charge
Additional replacements:
  Fee Required, $250 USD
  Credit Card Only
Fee Required, $700 USD
credit card only
(Note 4)
Technical Support
   Installation and Licensing Support
X
Installation Guide
   Request features
X
   Report bugs
X
   Submit questions – use of the software
X
User’s Manual

 

  • Note 1 – Services are available for any supported release from the date of purchase to the date of maintenance and support expiration.
  • Note 2 – Lambda Research shall replace defective or obsolete USB Licenses upon receipt.  If the USB device has been tampered in an attempt to alter or duplicate the license, it will not be replaced.
  • Note 3 – Lambda Research shall replace Soft Licenses.  Evidence that the old license has been removed or deactivated is required before the replacement license is issued.
  • Note 4 – Sentinel Soft Licenses shall be replaced with Sentinel USB Licenses (OSLO 6.6.5 and earlier, TracePro Bridge for SolidWorks 7.7.1 and earlier).